Help & Contact Us
Find details on how to reach us and answers to common questions.
T-Shirt Yarn Shop is an online shop, run by a small company based in Devon. Every year we pack and ship out 1,000s of t-shirt yarn bobbins both directly on this site and to customers via our Amazon and eBay listings. To find out more and to discover the story behind our store, please read the about us page.
Mainland UK Address
We offer free delivery on orders over £30 – providing your address is classified as being a mainland UK address. On orders below £30, we charge £2 postage for the 1st bobbin and then £1 for each additional bobbin in your basket. Delivery costs for non-yarn products varies and is displayed on each product listing.
If you live in the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, Northern Ireland or further afield, then please contact us before ordering so we can advise you whether we can ship to you. Please note that you will be responsible for covering the cost of postage if you live outside mainland UK and we cannot guarantee we will be able to ship to you.
If you are interested in ordering more than 20 bobbins in a single order, then please get in touch with our sales team via our contact form or via [email protected] and we can discuss any potential deal.
If you are not happy with your item please return in the original packaging and with all tags attached within 14 days. You are responsible for the cost and risk of returning the items. Refund of purchase price will be refunded by the same method as the payment was made. Postage and packaging will not be refunded.
If your item is faulty or we have sent you something different to what you ordered, again please return it to us within 14 days and we will give you a full refund or replacement, including postage and packaging.
T-shirt yarn is primarily made up of remnant yarn from the textile industry. It’s a wide/chunky form of yarn that grows quickly and is easy to work with.
When ordering t-shirt yarn it’s important to note the colour in any picture may vary from the yarn that arrives at your door. Equally, we cannot guarantee the colour between any two bobbins will be the same, slight variations may occur.
We import from a number of different suppliers and, as mentioned elsewhere, it’s important to realise that t-shirt yarn isn’t manufactured – instead it’s created from the remnants of the textile industry.
It’s common for bobbins to vary slightly in both weight and length. Generally speaking our big bobbins contain around 110-140m of yarn and weigh between 750g to just over 1kg.
Firstly – thank you very much in advance for sharing your creation with us! Please email your pictures to [email protected] and clearly state in your email that you give us permission to use them on our site. If you want us to credit you as the source, then let us know otherwise we will put them up anonymously.