Help & Contact Us

You might find the answer you need in the below quick help. If not, use our contact details below to get in touch with our friendly Devon based team.

Quick Help

Who runs this shop?

T-Shirt Yarn Shop is an online shop, run by a small team based in Devon. Since launching in 2015, we now pack and ship out 1,000s of yarns to customers across the UK, both directly on this site and to customers via our Amazon and eBay listings. To find out more and to discover the story behind our store, please read the about us page.

How do I make an order?

We’re primarily an online business, so we’d recommend ordering through the website. It’s easy and secure and we accept all major cards, as well as PayPal. The best place to start is on our home page, using the filter (either on the left of your screen or by clicking “View Filter”).

Once you have found the product you like, click ‘Add to basket’ and then look for your shopping basket at the top right of any screen. From here you can go to the checkout and complete your purchase.

If you have any issues, we’re also happy to take orders & payment over the phone, so give us a call on 01392 575 212 between 9.30-5.00 Mon-Fri.

What is t-shirt yarn?

T-shirt yarn is primarily made up of remnant yarn from the textile industry. It’s a wide/chunky form of yarn that grows quickly and is easy to work with.

When ordering t-shirt yarn, it’s important to note the colour in any picture may vary from the yarn that arrives at your door. Equally, due to it’s recycled nature, we cannot guarantee the colour between any two bobbins will be the same, slight variations may occur.

Find out more about t-shirt yarn >

What can I make with t-shirt yarn?

It’s sounds silly, but you’re only limited by your imagination! Some popular items made from t-shirt yarn include chunky beach bags, rugs, placemats, hats and scarves. Have a look here for more information on what t-shirt yarn is. You can find creations from other t-shirt yarn users in our project ideas gallery, or on our social medias @tshirtyarnshop. Alternatively, check out our YouTube channel here.

Do you offer wholesale or bulk discounts?

If you are looking to order 20 yarns, then please go ahead and use 20more at the checkout for 10% off your purchase. If you want to purchase significantly more than 20 yarns, please get in touch with us and we can discuss pricing on a case-by-case basis.

How much is shipping? Where do you deliver to?

Mainland UK Address

Free delivery on orders over £30, or we offer next working day delivery for £4.95. On orders below £30, we charge £2.95 postage. Your order should be shipped same day providing your order is placed before 3pm on a weekday (excluding bank holidays) and your address is in the UK mainland.

Other Addresses

If you live in the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, Northern Ireland or further afield, then please contact us before ordering so we can advise you whether we can ship to you – it is normally fine for Royal Mail orders, but larger orders might incur additional costs due to the pricing of our couriers.At this time, we do not ship outside of the UK, but we hope to in the near future.

What delivery companies do you use?

Depending on the weight and size of your order, we will either send via Royal Mail or DHL Parcel, although these may be subject to change. Standard delivery is Royal Mail 48 (similar to second class, untracked). Express shipping, when available at checkout, will be sent either via Royal Mail 24 (similar to first class, untracked) or DHL Parcel Next Day (excludes weekends).

The product I want is out of stock?

We’re sorry if this is the case, we do our best to keep all products in stock. To be notified when we re-stock that item, please follow these instructions:

1) Visit the product pages of the yarns that you need

2) Where the ‘Add to basket’ button normally sits, you should see a box called “Be notified when this is back in stock!”

Enter your email address and the system will automatically email you as soon as they are restocked.

Please note, due to the recycled nature of t-shirt yarn, there is not an option to sign up for this notification.

Can I specify the batch/shade number I require?

The recycled nature of t-shirt yarn means that each batch of colours is effectively unique. We occasionally get supplied with very similar shades, but there is no guarantee they will match your previous order; therefore, we always recommend that you order as much yarn for your project needs.

Where’s my order?

Orders sent via our Standard Delivery service, Royal Mail 48, can take 3-5 working days to arrive. Please note that this is not a tracked service, but you can often see delivery confirmation here using the shipment number we sent in our dispatch notification (if you can’t find it, please check your spam). Please let us know if your parcel does not arrive by the 6th working day.

If your order was sent out using DHL Parcel, you can track your order here using the tracking number sent via email when your order was dispatched (check your spam folder if you’re struggling to find it).

My yarn is faulty – what do I do?

We’re really sorry there’s a fault with your yarn. We try and check all yarns before they’re sent out, but without unravelling the entire ball, faults further inside may be missed. Please send us details of the issue and any photos of the fault. From there, we can arrange a replacement (depending on stock) or a refund.

What is your returns policy/how do I make a return?

If you’ve changed your mind then please return it in the original packaging and with all tags/labels attached within 30 days. You are responsible for the cost and risk of returning the items. Refund of purchase price will be refunded by the same method as the payment was made. Return postage and packaging will not be refunded unless required by law.

If your item is faulty or we have sent you the wrong items, please contact us so we can arrange return of the products and your refund. We will only cover the cost of your return postage if you contact us in advance and send it via our requested method/service.

Our full terms and conditions can be found on this page.

How do I send you pictures my yarn creations?

Firstly – thank you very much in advance for sharing your creation with us! Please email your pictures to help@tshirtyarnshop.co.uk and please clearly state that you give us permission to use them on our website or social media. If you want us to credit you as the source, then let us know how (for example your real name, an alias, or social media username) – otherwise we will assume that we should post them anonymously.

Email (our preferred method)

team@tshirtyarnshop.co.uk

Phone (Mon-Fri, 9.30-5.00)

01392 575 212

Address (For returns only, no facility for visitors – sorry!)

T-Shirt Yarn Shop, C/O Uplify Ltd, 1 Exeter Road, Exmouth, EX8 1PN