Help & Contact Us

We’ve been made aware of Royal Mail orders taking a long time to arrive, over a week in some cases. This has been a country wide issue and is outside of our control. We can only apologise in advance for any inconvenience caused. If you fear your parcel is lost, please use the contact details below to reach us. You can also find the latest Royal Mail situation on their Service Updates page.

Quick Help

Who runs this shop?

T-Shirt Yarn Shop is an online shop, run by a small company based in Devon. Every year we pack and ship out 1,000s of t-shirt yarn bobbins both directly on this site and to customers via our Amazon and eBay listings. To find out more and to discover the story behind our store, please read the about us page.

How much is shipping? Where do you deliver to?

Mainland UK Address

Free delivery on orders over £30, or we offer next day delivery for £4.95. On orders below £30, we charge £2.95 postage. Your order will be shipped same-day providing your order is placed before 3pm on a weekday (excluding bank holidays) and your address is classified as a mainland UK address.

Other Addresses

If you live in the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, Northern Ireland or further afield, then please contact us before ordering so we can advise you whether we can ship to you. Please note that you will be responsible for covering the cost of postage if you live outside mainland UK and we cannot guarantee we will be able to ship to you.

Do you offer wholesale or bulk discounts?

If you are interested in ordering more than 20 bobbins in a single order, then please get in touch with our sales team via our contact form or via and we can discuss any potential deal.

What is your returns policy?

If you are not happy with your item please return in the original packaging and with all tags attached within 14 days. You are responsible for the cost and risk of returning the items. Refund of purchase price will be refunded by the same method as the payment was made. Postage and packaging will not be refunded.

If your item is faulty or we have sent you something different to what you ordered, again please return it to us within 14 days and we will give you a full refund or replacement, including postage and packaging.

What is t-shirt yarn?

T-shirt yarn is primarily made up of remnant yarn from the textile industry. It’s a wide/chunky form of yarn that grows quickly and is easy to work with.

When ordering t-shirt yarn it’s important to note the colour in any picture may vary from the yarn that arrives at your door. Equally, we cannot guarantee the colour between any two bobbins will be the same, slight variations may occur.

Find out more about t-shirt yarn >

How big are the yarn bobbins?

We import from a number of different suppliers and, as mentioned elsewhere, it’s important to realise that t-shirt yarn isn’t manufactured – instead it’s created from the remnants of the textile industry.

It’s common for bobbins to vary slightly in both weight and length. Generally speaking our big bobbins contain around 110-140m of yarn and weigh between 750g to just over 1kg.

What can I make with t-shirt yarn?

It’s sounds naff, but you’re only limited by your imagination! Some popular items made out of t-shirt yarn include chunky beach bags, rugs, placemats, hats and scarves. You can find creations from other t-shirt yarn users in our project ideas gallery.

How do I add to your ideas gallery?

Firstly – thank you very much in advance for sharing your creation with us! Please email your pictures to and clearly state in your email that you give us permission to use them on our site. If you want us to credit you as the source, then let us know otherwise we will put them up anonymously.

Contacting Us

If you still need help, then don’t worry – our team is here to help. You can contact us using one of the following methods:

Email (our preferred method)

Phone (Mon-Fri, 9.30-5.00)

0330 223 0095

Address (For returns only, no facility for visitors – sorry!)

T-Shirt Yarn Shop, C/O Uplify Ltd, 1 Exeter Road, Exmouth, EX8 1PN